Shipping and Returns!

Shipping and Returns

Welcome to Geneva E-commerce Shipping and Returns information page. We understand that a seamless shopping experience involves clear and convenient shipping options as well as a hassle-free returns process. Please read the following information to understand how we handle shipping and returns for your orders.

Shipping Information

• Shipping Locations: We offer shipping to customers within the United States and select international destinations. Please check our website or contact our customer support team to confirm if we ship to your location.
• Shipping Methods: We provide several shipping options to cater to your needs. These options may include Standard Shipping, Express Shipping, and Next-Day Shipping. The availability of these methods may vary depending on your location.
• Shipping Costs: Shipping costs are calculated based on the shipping method you choose, the delivery destination, and the total weight and dimensions of your order. You can view the estimated shipping costs during the checkout process before finalizing your purchase.
• Delivery Time: Estimated delivery times vary depending on the shipping method selected and your location. We do our best to process and ship orders promptly. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.
• Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment online.
• International Shipping: For international orders, please be aware that customs and import duties may apply. These fees are the responsibility of the recipient and are not included in the order total or shipping cost. Please check with your local customs office for more information.

Returns and Exchanges

1. Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. You may return or exchange eligible items within 30 days days from the date of delivery.
2. Eligibility: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items, such as personalized or custom-made products, may not be eligible for return. Please contact our customer support team for specific details on your order.
3. How to Initiate a Return or Exchange: To start the return or exchange process, please log in to your account on our website and navigate to the "Order History" section. Select the order containing the item you wish to return or exchange and follow the provided instructions.
4. Return Shipping: Depending on the reason for the return and your location, return shipping costs may be the responsibility of the customer. If the return is due to an error on our part or a defective product, we will cover the return shipping costs.
5. Refunds and Exchanges: Refunds will be processed to the original payment method used for the purchase, and exchanges will be shipped out promptly once the returned item is received and inspected.

If you have any questions or need further assistance regarding our shipping and returns policy, please don't hesitate to contact our dedicated customer support team. We are here to ensure that your shopping experience with us is as pleasant as possible. Thank you for choosing us for your online shopping needs!